PlateOS support
PlateOS is a gym app for your iPhone. It is in beta and is for use in the UK only for now. If something is not working, or you have a question, we are happy to help.
Contact us
Fill in the form and we will reply to the email address you give us, as soon as we can. If you can, tell us which build of the app you have and what you were doing when it went wrong.
Thanks, we have it. We will reply to the email you gave.
Prefer your own mail app? Email [email protected] instead.
Send feedback or report a problem in the app
Tap the feedback button (the ladybug) in the app, write what happened, then tap Send report. Nothing is sent until you tap Send report. If you would rather use your own Mail app, choose “Email instead”. Our Privacy policy explains exactly what a report contains.
Signing in
You can sign in with Apple, with Google, or with a code we email to you. If you are stuck signing in, email us at the address above and we will help.
Delete your account and data
You can do this yourself, in the app, and you need to be online.
- Delete my account: go to You, then Account, then Delete my account. This deletes your account and what is saved to it from our servers. You can keep the copy on your iPhone or delete that too.
- Delete all my data: go to You, then Your data, then Delete all my data. If you are signed in, this deletes your account and what we have saved, as well as the data on your iPhone.
- Want a copy first? Go to You, then Account, then Export my data (CSV).
If you signed in with Apple, PlateOS can still show in your Apple ID’s list of apps using Sign in with Apple. You can remove it in Settings on your iPhone, under your name, then Sign in with Apple. A few things stay for a set time after you delete, and the Privacy policy lists them. You can also email us to ask for your data to be seen, corrected or deleted.